Terms of Service

This is a translation for convenience. The Spanish version (/terminos, /privacidad) is the legally binding one and prevails in case of any difference.

These terms govern the use of Kortu (kortu.ai) ("Kortu", "we", "us"). By visiting kortu.ai, creating your account or using any feature, you accept everything these terms say and our Privacy Notice, including that your data is processed with our providers outside Mexico (for example, in the United States), the use of anonymous data described in section 7, and the Meta, TikTok and Google ad measurement cookies explained in the Privacy Notice (they do not receive your name or your email, and you can withdraw them at any time with the "Cookies" link at the bottom of the page). If you do not agree, do not use Kortu. The only things we ask for separately, with their own checkbox, are those the law requires us to ask for that way: permission to use your voice or your face, and the voluntary program to train the AI with your files. If you have questions, write to us at soporte@kortu.ai.

They are written by type of feature (content you upload, voice, AI-created content, publishing to social networks, payments), so they also apply to new features of each type that we add.

1. What Kortu is

Kortu is a set of video creation tools powered by artificial intelligence (AI). Among others:

• Clips: turns long videos (a YouTube or Kick link, or a file you upload) into vertical clips with captions and automatic reframing for TikTok, Reels and Shorts.
• AI Voice: creates a copy of your own voice to narrate your videos.
• AI Generation: creates videos, images, voices or music from a text, a photo or other material (for example, the 3D Explainer).
• AI Studio: we process with AI the video you link to (for example, from TikTok, Instagram or YouTube) to translate it, dub it with a synthetic voice and subtitle it.
• Publishing: when available, it will let you publish or schedule your videos on your social networks.

Kortu is a tool: you decide what material to use, what to create and what to do with the result. Some features may be in testing ("beta") or available only to some accounts; they may change or end.

2. Your account

• You must be 18 years of age or older to use Kortu. It is not directed to minors.
• You sign in with your email and password or with your Google account. Take care of your access: whatever is done from your account is considered done by you. Let us know if someone accessed it without your permission.
• The account is personal: do not share it or resell it. A person may only have one free account; if you create several to get more free usage, we may suspend them.
• You can close your account at any time from My account or by writing to soporte@kortu.ai. When you close it, your plan is canceled without a refund, any credits you have left are lost (including top-up credits), and you can no longer create another account with the same email.

3. The content you upload

"Your content" is everything you give us: links, videos, photos, audio, voice recordings, texts and instructions. By using it in Kortu you declare and accept that:

• It is yours or you have the rights and permissions needed to use it this way, including the permission of the people who appear or are heard in it.
• You are solely responsible for your content, for what you create with it and for where and how you publish it, including any infringement of copyright, trademarks, image rights, voice or privacy of other people, and for complying with the rules of each platform.
• Kortu is not part of, nor affiliated with, YouTube, Kick, TikTok, Instagram, Facebook or any other platform. If you use material from those platforms, you are responsible for complying with their terms.
• You remain the owner of your content. You give us a non-exclusive, free, worldwide permission, only for the time needed, to store, copy, transcribe, analyze with AI and transform it, for the sole purpose of providing the service you request, keeping it secure and fixing failures. This permission does not include training AI models with your files: that only happens if you join the program in section 7.
• We do not publish your content or what you create with it anywhere, unless you ask us to.
• So that you can adjust and regenerate your clips in seconds, we keep the original video for up to 30 days without use and your finished clips for up to 30 days without use; opening, adjusting, downloading or rating a clip restarts the period. AI Studio and AI Creator videos are kept 30 days from when you requested them (using them does not extend the period). Before deleting clips or videos, we notify you by email 7 days and 1 day in advance (except in the cases in section 16). Download whatever you want to keep: Kortu is not a storage service. If the original video has already been deleted, to adjust a clip the video must be processed again, and that costs credits like a new video. The details are in the Privacy Notice.

Other people's videos (AI Studio and any link you paste). Some features, such as AI Studio, work with a video that you link to and that may belong to another person. Dubbing it, translating it or changing its on-screen text is modifying a work, and the law requires the author's permission for that. That is why, before processing it, we ask you to check a box, and by checking it you declare and accept that:

• The video is yours or you have permission from its author (and from whoever holds its rights) to use, translate, dub and modify it. A video being public or on a social network does not mean it can be freely used.
• You are responsible for the copyright in the video, its music and its texts; for the trademarks and logos shown; and for the image and voice of the people who appear or are heard in it. If people appear, you must have their permission to use and publish the result.
• The translation must respect what the original video says. Do not use dubbing to put in someone's mouth something they did not say, to deceive, impersonate or harm a person, or to pass off someone else's work as your own. If you publish the result, follow each network's rules for labeling content made or modified with AI.
• Kortu only processes the video because you ask for it, automatically and without reviewing its content beforehand. We do not choose the video, we do not publish it and we are not responsible for it or for what you do with the result.
• We may reject a video, delete or block the result and suspend or close your account if we receive a complaint, if we believe you do not have the permissions, or if the use goes against these terms (see sections 9 and 16). In that case, the credits used on that video are not returned.
• If a third party makes a claim against Kortu over a video you linked or over what you created or published with it, section 15 applies: you are responsible and you hold Kortu harmless.
• You are also responsible for complying with the terms of the network the video comes from. We keep a record of your declaration (date, version of the text, IP and browser) as evidence.

4. AI Voice and your image

• You may only clone your own voice. You may not record, upload or clone another person's voice (famous or not), even if you have a recording of them or they say they agree.
• To create your voice we ask you for a separate permission (a checkbox and a sentence you read aloud). We keep that permission with its date.
• To generate each narration, your recording and the text are sent to an artificial intelligence provider outside Mexico (in the United States), which only uses them to create that audio and deletes the result within 1 hour at most. The details are in the Privacy Notice.
• The copy of your voice is for your account only: no other user can use it. We do not use it for anything else, unless you join the program in section 7.
• Audio created with your voice may carry an invisible watermark that makes it possible to know it was made with AI. Do not try to remove it.
• You can delete your voice at any time. When you do, we stop using it and delete the recording and the copy (see the Privacy Notice for the time periods).
• The same applies to photos or videos of your face that you use to create content with AI: only yours, or that of someone who gave you written permission.

5. AI-created content

• What you create with Kortu (clips, audio, images, videos) is yours to the extent the law allows; Kortu claims no rights over it. Keep in mind that in some countries what is created only by a machine may not be protected by copyright.
• AI can make mistakes, make up information or produce results similar to those of other people. Review everything before publishing it; you are responsible for what you publish.
• Kortu does not guarantee that what is generated with AI is original or that it does not infringe other people's rights. You are responsible for what you generate and publish. In addition, other users may receive the same or a similar result: what you generate is not unique or exclusive.
• If a social network or a law requires labeling content as made or altered with AI, you must do so. When we publish for you, we may label it ourselves.
• To provide each feature we use cloud and artificial intelligence providers located in the United States and other countries, and we may change them to improve quality or cost. By using Kortu you also agree not to use these features for anything prohibited by the usage rules of those providers; the main ones are in section 6.
• Some of those providers may use anonymous data, which no longer identifies you, to improve their own services and models, according to their terms. By using Kortu you accept this.

6. What is not allowed

You may not use Kortu to:

• Impersonate another person or create content that makes people believe someone said or did something they did not say or do (deepfakes), including other people's voices or faces without their written permission.
• Clone or imitate another person's voice, or generate images or videos of a real, recognizable person without their written permission.
• Create sexual content of real people without their consent, or any content that sexualizes, exploits or endangers minors (this is never allowed, and we report it to the authorities).
• Generate characters, logos or works protected by other people's copyright or trademarks (for example, characters from movies, cartoons, series or video games) without permission from their owner.
• Commit fraud or scams, defame, spam, spread disinformation about elections, health or emergencies, or deceive someone.
• Create content that incites hatred, discrimination, violence, terrorism, harassment or self-harm; extreme graphic violence or animal cruelty; or that is illegal or facilitates crimes.
• Collect or expose other people's personal, financial, health or biometric data.
• Try to get around the safety filters of the AI models, extract them or copy them, or use them to identify people.
• Infringe other people's copyright, trademarks, image, voice or privacy.
• Attack, copy or overload the service, extract data automatically, or use Kortu or its results to train a service that competes with Kortu.

If we receive a notice or detect misuse, we may delete the content, block the feature or suspend your account, and notify the authorities when the law requires it.

7. Anonymous data and the program to improve Kortu's AI

Anonymous data (by using Kortu you accept this): Kortu may use anonymous and statistical data about how the service is used to improve its features and its AI models: for example, which options you choose, which clips you download, edit or discard, how long each step takes, what fails and the ratings you give. Before using them, we remove your name, your email and anything that makes it possible to recognize you, and we use them together with those of many users. This does not include your voice recordings, photos or videos: we only train with those files if you join the voluntary program below.

Program to improve Kortu's AI (voluntary). We want Kortu's AI to improve over time, for example by creating Kortu's own voices that blend features of many voices, or by teaching the AI to cut, frame and edit better with real videos and photos. For that, we may ask your permission to use your files (voice, photos or videos) to train our models.

• It is optional. We ask you separately, with unchecked boxes, by type of file. If you do not accept, the service stays the same and you do not pay more.
• We only train with files that you uploaded and for which you gave permission. Never with videos you process from a YouTube, Kick or other platform link, nor with data we receive from your social networks.
• Kortu voices: a Kortu voice is made by blending many voices so that no person can be recognized. We will never present it as your voice or with your name, and we will never use it to imitate you or impersonate anyone.
• We do not sell or share your training files. We keep them separate from your account, without your name or your email, and they are only used by the people and providers who work on it under confidentiality.
• If someone who appears or is heard in your file is another person, you may only include it if you have their written permission for this use.
• You can withdraw your permission at any time, from your account or by writing to soporte@kortu.ai. From that moment, we do not use your files for new training and we delete them from our training data. A model that has already been trained cannot be "untrained": it may continue to be used, but it does not keep your files and does not make it possible to recognize you. If we were to detect that a model reproduces your voice or your face in a recognizable way, we will stop using it.
• The details of what we keep and for how long are in the Privacy Notice.

8. Publishing to your social networks

When this feature is available:

• You connect your accounts and choose what to publish and when. We only publish what you tell us, on the accounts you connected.
• You must comply with the rules of each network (YouTube, TikTok, Instagram, Facebook or others). They may reject, limit or remove posts, or change what they allow; that does not depend on Kortu.
• You can disconnect an account at any time from Kortu or from the settings of the network itself. The data we receive from your networks is used only to publish and show you results, never to train AI.

9. Copyright: notice and takedown

If you believe something processed or created in Kortu infringes your rights (copyright, trademark, or rights over your image or your voice), write to us at soporte@kortu.ai with the subject "Infringement notice" and the following information:

• Your name and a contact email or phone number.
• What work, trademark or right is being infringed (for example, the link to your original video).
• Where the content is in Kortu or where it was published (a link or information that makes it possible to locate it).
• A statement that the information is true and that you are the holder of the right or are acting on their behalf.

We confirm that we received it and we review it as soon as possible. If the notice is valid, we remove or block the content and notify the user, who may respond with their version and, if they have it, proof of their permission. If their response is reasonable, we may restore the content and we will tell you. We suspend accounts that repeatedly infringe rights. Kortu cannot delete what the user has already published on other networks: for that, also use each network's own procedure. Do not send false notices: whoever does so is liable for the damages they cause.

10. Free plan

Each account includes free usage to try Kortu (today, the Explorer Plan: 2 videos of up to 1 h 30 min each). What it includes may change or end with prior notice.

11. Paid plans and credits

• Prices: current prices are on the Plans page and are shown before you pay. Today the MoneyMaker Plan costs 14.99 USD per month or 120 USD per year (equivalent to 9.99 USD per month) and includes 400 credits each month. There are also larger versions: with 1,000 credits each month, 34.99 USD per month or 300 USD per year (24.99 USD per month), and with 2,400 credits each month, 84.99 USD per month or 720 USD per year (59.99 USD per month). Prices already include VAT (IVA). If you pay in another currency, your bank may convert it with its exchange rate.
• Credits: they are the unit for using paid features. Before you use a feature, we tell you how many credits it costs (for example, in Clips, 1 credit = 1 minute of the original video, with a minimum of 15 credits per video). Adjusting your clips does not cost credits while we keep the original video (see section 3), except for "Regenerate clip" (see below); after that, processing it again costs the same as a new video.
• Regenerate clip (Clipping): on the Explorer Plan each video comes with 3 free "Regenerate" actions; with the 400-credit MoneyMaker, as many as the video has clips (for example, 8 clips give 8 free ones), and with the MoneyMaker of 1,000 credits or more they are unlimited. The free ones are shared among all the clips of the video. After that, each Regenerate costs 10 credits from your plan; without an active plan you cannot regenerate more. Regenerating several clips at once counts one per clip. If a Regenerate fails to generate, it does not count against the free ones and, if you paid for it, we return its credits. The button tells you beforehand how many free ones you have left or how much it will cost. Regenerate actions made before October 29, 2026 do not count.
• Credits are not money: they cannot be exchanged for cash and cannot be transferred to another account. There are two types: monthly credits, which come with your plan; at the start of each month of your subscription they are renewed and the ones you did not use do not accumulate: they are lost (on the annual plan they are also loaded each month); and top-ups, credit packs you buy separately, with a one-time payment (see below).
• Where your credits work: with an active MoneyMaker Plan, all your credits work in all features (Clipping and AI Studio). On the Explorer Plan (without an active plan), clips are only made with your free videos, and any credits you have (gifts from Kortu, exchanges and top-ups) only work in AI Studio (Translate and Adapt).
• Exchanging a free video: on the Explorer Plan you can exchange 1 free video for 100 credits for AI Studio. The exchange cannot be undone, the exchanged video counts as used, and those credits expire 1 month after the exchange, just like gifts from Kortu.
• Top-ups, how to buy them: you can buy them if you have an active MoneyMaker Plan or on the Explorer Plan at any time, even if you still have free videos left (without a plan, they only work in AI Studio, see above). Today they cost 7.99, 14.99 or 34.99 USD (VAT included) as a one-time payment, with no automatic renewal. How many credits each pack includes and its expiration date are shown to you before you pay and remain in your dashboard.
• Top-ups, order of use: your monthly credits are used first and, when they run out, those from your top-ups, starting with the oldest.
• Top-ups, expiration: each top-up expires 2 months after you buy it. Credits you have not used by then are lost and are not refunded.
• Top-ups, if your subscription ends (because you cancel it or the charge could not be made): monthly credits are lost and your top-up credits are kept 1 more month, without going beyond their 2 months, and you can keep using them in AI Studio on the Explorer Plan. Top-ups you buy later without a plan expire after their 2 months.
• If a job fails on our side or you cancel it while it is being processed, we return its credits automatically, to the same place they came from (monthly credits to your month and top-up credits to that top-up).
• The subscription renews automatically at the end of each period. Payments are processed by providers such as Stripe or Mercado Pago; Kortu does not see or store your card details.
• Price changes: we notify you by email at least 30 days in advance. The new price applies from your next renewal; if you do not agree, you can cancel before then.

12. Cancellation

You can cancel at any time from your dashboard, as easily as you signed up, or by writing to soporte@kortu.ai. When you cancel, you are not charged again and you keep the plan and your credits until the end of the period you already paid for. After that, your top-ups are kept 1 more month as explained in section 11.

13. Refunds

• Subscription: if you change your mind, we refund the full payment if you request it within 5 business days after the charge and you have not used credits from that period. After that period, or if you have already used credits, there are no partial refunds; you can cancel so it does not renew. If the subscription is refunded, the plan ends and your top-ups follow the rule in section 11.
• Top-ups: we refund the full payment for a top-up if you request it within 5 business days after the purchase and you have not used any credit from that top-up. When it is refunded, the credits it had left are removed from your account. After that period, or if you have already used credits from it, there are no partial refunds.
• If we charged you by mistake or the service did not work because of a failure on our side, write to us and we will fix it.
• To request a refund, write to soporte@kortu.ai from the email you signed up with.

14. Service "as is" and limitation of liability

• Kortu is offered "as is" and "as available". There may be pauses for maintenance or failures, and AI can make mistakes: review what you create before publishing it.
• We do not guarantee views, followers, income or any result on social networks, nor that platforms will accept or keep your content published.
• Kortu is not liable for indirect damages, lost profits, or loss of data or of social network accounts arising from the use of the service.
• In any case, our total liability to you is limited to what you have paid us in the 3 months before the claim.
• None of this limits the rights that the law gives you as a consumer and that cannot be waived.

15. Your responsibility to third parties

If someone makes a claim against Kortu over your content (including third-party videos you link to, for example in AI Studio), over what you created or published, or over your misuse of the service, whether for copyright, trademarks, image, voice, privacy or any other reason, you will hold Kortu harmless, along with those who operate it, and you will cover the damages, fines and reasonable expenses (including attorneys' fees) that result.

16. Suspension, closure and what Kortu reserves

Kortu is open to everyone, but so that it works well for everyone we reserve the following. We always do it for a concrete reason related to the use of the service, never because of who you are (origin, gender, age, religion, disability, preferences, opinions or any other personal condition).

• Changing or removing features. Kortu changes quickly: we may add, change, limit or remove features, styles, AI models, providers, formats and usage limits (for example, maximum length or how many videos at once). What you already paid for does not change during the paid period (see "What you already paid", below).
• Deleting content or files early. We may delete or block a video, clip or file before the periods in section 3, and without waiting for the email notices, if: (a) it puts at risk the safety, integrity, privacy or rights of any person; (b) it is prohibited content (section 6) or we receive a well-founded complaint (section 9); (c) an authority requires it; or (d) it affects the operation or capacity of the service, for example if the server disk fills up or a file damages the system. In case (d), when possible we notify you in advance so you can download, and we start with the oldest, unused files.
• Suspending or refusing the service. We may limit, suspend or close your account, or not accept a new account, if you breach these terms; if there is abuse, fraud or misuse (for example, several accounts to get free videos, unrecognized payments or chargebacks without reason, automating use, reselling or overloading the service, trying to access what is not yours or getting around the limits); if we receive well-founded complaints about your content; if an authority requires it; or if there is a risk to other people or to the service. When the urgency allows it, we tell you the reason and you can respond to soporte@kortu.ai; if we made a mistake, we restore your account.

What you already paid, in these cases:

• If it is because of something you did (breach, abuse, fraud, misuse or prohibited content): we do not return what you already paid or the credits for removed videos, except as the law requires us to, and we do not charge you anything more from the suspension onward.
• If it is not because of something you did (we remove a feature you paid for, we delete your files because of the service's capacity, we close your account for a reason unrelated to you, or we stop offering Kortu): if we delete a video or clip early because of capacity, we return the credits you spent on it or let you process it again at no cost; if we remove an important feature of your plan, or close your account, you may cancel and we refund in money the proportional part of the unused period and of the unused credits of your valid top-ups. If we stop offering Kortu, we will notify you in advance so you can download your content.

17. What belongs to Kortu

The Kortu brand, the site, the software, and Kortu's own styles, templates, voices and models are ours. You may use them only within the service and for the content you create with it.

18. Notices and electronic acceptance

You agree to receive notices about your account and these terms by email or in your dashboard, and that your acceptance with a checkbox or a button has the same validity as a signature. We keep the date and version of what you accept.

19. Changes to these terms

We may update these terms to include new features, changes to the service or changes in the law. Each version is published on this page with its "Last updated" date at the top; review it from time to time. We may also notify you in the dashboard or by email, especially when we launch a new feature, but the notice that counts is the one on this page. When the change is important, when you sign in to your account we will ask you to accept the new version. Changes apply from the moment they are published to what you do afterwards; what you already paid for is respected until the end of that period (price changes follow section 11). Each time you subscribe to or renew a plan, or buy credits, you accept the version in effect at that moment. If you do not agree with a change, you can stop using Kortu and cancel your plan at any time; if the change removes something important from what you paid for, "What you already paid" in section 16 applies. Nothing new that requires your permission (for example, using your files to train the AI, or your voice) applies without your acceptance.

20. Governing law

These terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts of Mexico, unless the law gives you the right to another venue. As a consumer, you may also go to Mexico's Federal Consumer Protection Agency (PROFECO).

21. Language

This is a translation for convenience. The Spanish version (/terminos, /privacidad) is the legally binding one and prevails in case of any difference.

Contact: soporte@kortu.ai.